Policy and Objectives

The Nicol Group’s quality policy is to achieve sustained, profitable growth by providing services which consistently satisfy the needs and expectations of its customers.

This level of quality is achieved through adoption of a system of procedures that reflect the competence of the Company to existing customers, potential customers, and independent auditing authorities.

Achievement of this policy involves all staff, who are individually responsible for the quality of their work, resulting in a continually improving working environment for all. This policy is provided and explained to each employee by the Managing Director or the selected company representative.

To achieve and maintain the required level of assurance the Managing Director retains responsibility for the Quality Management System with routine operation controlled by the Quality Manager.

The Nicol Group has specific company quality objectives to:
• Complete projects on time
• Complete projects within budget
• Strive for minimum defects
• Measure and report on customer satisfaction

These quality objectives are integral to The Nicol Group meeting it’s 5 year (to 2014) strategic plan targets.

The specific objectives of the Quality Management System to aid and abet the achievement of these company objectives are:

a) To maintain an effective Quality Management System certified to ISO 9001
b) To achieve and maintain a level of quality which enhances the Company's reputation with customers.
c) To continually seek to improve the quality of construction standards and services to customers
d) To ensure compliance with relevant statutory and safety requirements.
e) To endeavour, at all times, to maximize customer satisfaction with the services provided by The Nicol Group.

These QMS Objectives cascade down into the specific Quality Procedures of the QMS, each of which has specific KPI’s to provide the ability to monitor and measure their achievement.

B.A. Nicol
Managing Director